July '09: Five Favourite Things

Trains - Travelling by train is so much easier than flying. No bags to check, no seat belts, no hours of waiting, no taking your shoes off. Plus you can just stare out of the window at the world going past and think about nothing for once. Neighbourhood - I love this bar on Argyle Street, Glasgow . I...

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Service Levels and the Recession

Recent statistics released by the UK Customer Satisfaction Index indicate that the global economic downturn could have benefits for consumers in the form of better service from businesses of all sizes. The report shows a direct coloration between brand loyalty and customer retention. For this reason...

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Which OS are you?

At least I'm not Windows ME :)

Earth Hour 2008: Glasgow, 28th March

If you had your lights on between 8 and 9pm on 29th March, you probably didn't realise / care that it was Earth Hour , a worldwide version of San Francisco's Lights Out event designed to raise awareness of climate change. Earth Hour is now in its second year, with many cities around the world participating...

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A 'Feeling' something wasn't right

A meticulously planned sequence of events designed to allow me to get to The Feeling gig on time last night (despite being booked on the 6:30pm flight from Gatwick to Glasgow) had one major flaw. Before setting off on my travels earlier in the week, I decided to do something completely alien to me, planning...

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Lebowski: Argyle Street, Glasgow

Having driven past this bar on several occasions, two friends and I thought it would be a good idea to sample the food on offer. After all, it's pretty much my only option of a local (except the City Inn) I walked in the main entrance leaving behind a damp Scottish afternoon to be greeted by the smell...

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The cause of today's youth drinking culture

Kids like crisps. This packet of Walkers Sensations has some marketing on the front encouraging you to eat with wine. Surely not… I guess what this is saying is that if you eat crisps in place of meals and drink wine you'll be accepted by your peers. Maybe this is right…. Or maybe having...

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Everyone should be made to work in a customer facing role

Note: Stay with this story, it does have a point. I arrived home tonight at about 7:45pm after negotiating some angry Dumbarton Road drivers on my scooter. The guy who did my scooter CBT told me to 'own the road' and that 'scooters have the same rights as cars'. So I did. I 'owned' the road. I owned...

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Running out of food

The type of work I do requires me to be alert, or at least awake... and to get to sleep, I need lots of food. Unfortunately, I just checked my cupboards an I have no food.. I am also very, VERY hungry right now. I hear you asking yourself. "Why don't you just replenish your cupboards by going to...

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